Sí, enviamos a todo el mundo. Se aplicarán costos de envío y se agregarán al finalizar la compra. Realizamos descuentos y promociones durante todo el año, así que esté atento a ofertas exclusivas.

Depende de dónde estés. Los pedidos procesados ​​aquí tardarán entre 5 y 7 días hábiles en llegar. Las entregas al extranjero pueden tardar entre 7 y 16 días. Los detalles de entrega se proporcionarán en su correo electrónico de confirmación.

Utilizamos todos los principales transportistas y socios de mensajería locales. Se le pedirá que seleccione un método de entrega durante el proceso de pago.

Siempre buscamos asegurarnos de que a nuestros clientes les encanten nuestros productos, pero si necesita devolver un pedido, estaremos encantados de ayudarle. Simplemente envíenos un correo electrónico directamente y lo guiaremos a través del proceso.

Depende del creador y del producto. Todas las opciones se describen en la página del producto, así que busque opciones de personalización allí.

After you place the order, our system will order the product from our supplier. Normally it takes 3-4 weeks to process and receive the products from our suppliers. Once we receive the product we’ll ship on the same day or the next business day. 

Sometimes our suppliers can be out of stock of the product you order, in that case the estimate time can be longer than 4 weeks for us to receive the product, if this is your case and you want to know more about your order, please contact us at info@proindustrialequipment.com 

You can email us with your question, or you can call us from Monday to Thursday from 7:30 am to 4:30 pm and Fridays from 7:30 am to 3:30 pm and talk with one of our specialists. Email: info@proindustrialequipment.com Phone: +1 833-838-6657 

Our warehouse is in Montreal, QC, but we do not have a physical store, we operate online only. 

We accept the following forms of payment: 

All major credit cards (American Express, Discover, Mastercard, VISA) 

International credit cards (billing address entered at checkout must 100% match your credit card's billing address or your order will not be processed) 

Apple Pay 

Google Pay 

Paypal 

Shop Pay 

If the zip code on the billing address and card information field don’t match, our system will not accept your order. 

Here are a few solutions that have successfully fixed the problem: 

1. Place the order again with the same card but double-check the billing zip code and the card's CVV code. 

2. Use a PayPal account 

3. Use a different credit/debit card

Here is a link to our full Return & Exchange Policy page. 

Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment. The item(s) must be unopened, unworn, and without any visible damage. 

The full refund amount will be credited to your payment method that was used at the time of purchase. A 15%-30% restocking fee may apply. 

Please allow 2 to 4 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there the money will take anywhere from 3-5 business days to be back in your account. 

Contact us at info@proindustrialequipment.com we’ll send you the return label.

Please be aware, international returns are subject to different limitations. Contact us, we’ll evaluate case by case. info@proindustrialequipment.com

Exchanges are allowed if the product is in its original packaging and undamaged. 

Items that are ineligible for a refund or exchange: 

• Returned after 30 days from the day of shipment 

• Condition of product is unsatisfactory to be resold 

Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage. A restocking fee may apply depending on the condition of the product. 

The total/partial amount refunded will be credited to your payment method that was used at the time of purchase, once the package arrives at our facility and the item(s) are inspected. 

Please contact us so we can provide you with a return label.  

Please be aware, international returns are subject to different limitations. Please contact us, we’ll evaluate case by case.

If you want to exchange one product. Please return the product you bought,we’ll refund you and place a new order for the product you want.

For U.S. and Canada orders you will have the option to select a free Standard Shipping at checkout. 

• For Ontario and Quebec, we offer Free express shipping, unless you are in a remote location in these provinces, in this case will be standard shipping. 

Express shipping: 

• For an extra charge you’ll have the option of express shipping by air during checkout.  

Freight Shipment 

• For products that needs to be shipped on a pallet, there will be a fee, to be calculated during checkout. 

If you would like to make a correction to your order, please contact customer service as soon as possible, as we process orders the same day or the next day. 

International packages are estimated to take 5-30 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates.